Frequently Asked Questions

Find quick answers about our woodworking tools, ordering, shipping, returns, and payments. If you cannot find what you need, contact us at [email protected].

Product Questions

Will this jig fit my router? Check the product details for base dimensions and compatibility notes.
Is the carry case truly waterproof? Yes, the hard shell case is designed to resist water and protect contents.
What material are the protractors made from? Most of our measuring tools and jigs are made from durable aluminum alloy.

Ordering and Payment

How do I pay? We accept Visa, Mastercard, American Express, and PayPal. Payments are processed securely by Stripe and PayPal. We do not offer buy now, pay later services.
When is payment taken? Payment is taken when you place the order.
My payment was declined. Try another card or PayPal, or contact us for help.
What currency do you charge? Prices are shown and charged in your local currency.

Shipping and Delivery

How much is shipping? Shipping is free to every country we deliver to. There is no minimum order.
How long does delivery take? Orders are processed in 1–3 business days. Most orders arrive within 7–15 business days. Some countries and remote areas may take up to 20 business days.
Where do you ship? We ship to the countries listed at checkout. Not every product can be shipped to every country. If an item cannot be delivered to your address, we will tell you within 1 business day and refund that item in full.
How do I track my order? You will receive a tracking number by email when your order ships. Use this number on the carrier’s website. Tracking can take 2–3 business days to update after dispatch. Signed-in customers can also view orders under Account > Orders.
My order has not arrived. If your order has not arrived after 20 business days from the order date, contact us with your order number. We will re-send it or refund it in full.
Wrong address. Please check your shipping address carefully. We are not responsible for parcels sent to a wrong address entered by you.
Multiple items. Orders with several items may arrive in separate parcels.

Customs and Taxes

Are taxes included? Where the destination country charges VAT or GST on imports, it is included in the price shown. In some countries (for example Canada), sales tax is shown and added at checkout.
Import duties. Any other import duties or taxes are set and collected by the destination country on delivery.

Returns and Refunds

Change of mind. You can return unused items in their original packaging within 14 days of delivery. Email us with your order number to start a return. You pay the return postage. There is no restocking fee.
Not returnable. Used or assembled items, items with broken hygiene seals, and personalised items cannot be returned for change of mind.
Faulty, damaged, or wrong items. Email us within 14 days of delivery with your order number and photos. We will refund you in full or send a replacement at no cost to you.
Refund timing. Refunds go to the original payment method within 3 business days after the return arrives. Your bank or PayPal may take 5–10 business days to show the funds.
Exchanges. We do not offer exchanges. Please return the item for a refund and place a new order.
Consumer rights. The mandatory consumer protection laws of your country always apply in addition to these policies.

Contact Us

Email: [email protected]
Response time: We reply within 1 business day.
Phone: We do not have a published phone line.
Order inquiries: Please include your order number in all emails about an order.

Frequently Asked Questions

Find quick answers about our woodworking tools, ordering, shipping, returns, and payments. If you cannot find what you need, contact us at [email protected].

Product Questions

Will this jig fit my router? Check the product details for base dimensions and compatibility notes.
Is the carry case truly waterproof? Yes, the hard shell case is designed to resist water and protect contents.
What material are the protractors made from? Most of our measuring tools and jigs are made from durable aluminum alloy.

Ordering and Payment

How do I pay? We accept Visa, Mastercard, American Express, and PayPal. Payments are processed securely by Stripe and PayPal. We do not offer buy now, pay later services.
When is payment taken? Payment is taken when you place the order.
My payment was declined. Try another card or PayPal, or contact us for help.
What currency do you charge? Prices are shown and charged in your local currency.

Shipping and Delivery

How much is shipping? Shipping is free to every country we deliver to. There is no minimum order.
How long does delivery take? Orders are processed in 1–3 business days. Most orders arrive within 7–15 business days. Some countries and remote areas may take up to 20 business days.
Where do you ship? We ship to the countries listed at checkout. Not every product can be shipped to every country. If an item cannot be delivered to your address, we will tell you within 1 business day and refund that item in full.
How do I track my order? You will receive a tracking number by email when your order ships. Use this number on the carrier’s website. Tracking can take 2–3 business days to update after dispatch. Signed-in customers can also view orders under Account > Orders.
My order has not arrived. If your order has not arrived after 20 business days from the order date, contact us with your order number. We will re-send it or refund it in full.
Wrong address. Please check your shipping address carefully. We are not responsible for parcels sent to a wrong address entered by you.
Multiple items. Orders with several items may arrive in separate parcels.

Customs and Taxes

Are taxes included? Where the destination country charges VAT or GST on imports, it is included in the price shown. In some countries (for example Canada), sales tax is shown and added at checkout.
Import duties. Any other import duties or taxes are set and collected by the destination country on delivery.

Returns and Refunds

Change of mind. You can return unused items in their original packaging within 14 days of delivery. Email us with your order number to start a return. You pay the return postage. There is no restocking fee.
Not returnable. Used or assembled items, items with broken hygiene seals, and personalised items cannot be returned for change of mind.
Faulty, damaged, or wrong items. Email us within 14 days of delivery with your order number and photos. We will refund you in full or send a replacement at no cost to you.
Refund timing. Refunds go to the original payment method within 3 business days after the return arrives. Your bank or PayPal may take 5–10 business days to show the funds.
Exchanges. We do not offer exchanges. Please return the item for a refund and place a new order.
Consumer rights. The mandatory consumer protection laws of your country always apply in addition to these policies.

Contact Us

Email: [email protected]
Response time: We reply within 1 business day.
Phone: We do not have a published phone line.
Order inquiries: Please include your order number in all emails about an order.